Report damage

Emergencies

  • Home contents and home insurance

    Do you have damage or an emergency at home? Our emergency service
    is ready to assist you – for example in the event of burglary damage or a broken window.

    📞 Call: 088-011 70 62

  • Continuous Travel Insurance

    Loss of luggage or other damage during travel?

    📞 In the Netherlands?
    Call: 040 - 790 0900

    📞 Abroad?
    Call: +31 40 - 790 0900

  • Cyber ​​insurance

    Are you unsure about the safety of your devices or do you have
    Cyber ​​problems? Call Cyberwatch.

    📞 070 - 513 5550

  • Legal expenses insurance

    If you have any legal questions or uncertainties, please call us in a timely manner
    with our ARAG. This often prevents major problems.

    📞 033 - 434 23 42

  • Car insurance

    Are you having trouble with your motor vehicle?

    📞 In the Netherlands?: Call 040-7900900 (Rhion Emergency Service)

    📞 Abroad: Call SOS International: +31 (0)88 - 810 81 84

  • Liability and accident insurance

    There's no separate emergency number for accident and liability insurance. You can easily and quickly report a claim through our website.

Report your damage easily online

  • Step 1: Complete the damage claim form

    Download your insurance claim form and complete it. You'll find all the forms clearly listed at the bottom of this page.

  • Step 2: Report online

    Complete your damage report by collecting the necessary documents, such as photos, purchase receipts, or repair invoices, and easily sending them to us via our online form .

  • Step 3: Damage handling

    The experts at VKG will handle your claim immediately, liaise with your insurers, and ensure swift processing. As soon as you are entitled to compensation, we will deposit the amount into your account as quickly as possible.

Need help reporting damage?

Frequently asked questions about damage

I have damage. What should I do?

Do you have damage and are you wondering what to do now?
Worry! We'll help you step by step. With the simple steps below
step-by-step plan you know exactly what you need to arrange, so that we can quickly and
can be handled without any hassle.

Step 1: Complete the claim form
You will find the correct claim form for your insurance at the bottom of the Report Damage page.

Step 2: Send us your claim form
Upload the completed form via the Contact page . Please also include photos, invoices, and proof of purchase. This way, we can complete your report immediately.

Step 3: We get to work for you
VKG's experts will process your claim quickly. As soon as it's clear you're entitled to compensation, the amount will be deposited into your account quickly.

👉 This way you can be sure that your claim will be handled quickly and without any worries!

What should I have on hand to report damage?

You'll need the following: your policy number (or login information), a brief description of the damage, and – if possible – clear photos of the damage. Do you have receipts or invoices? Please attach those as well for faster processing.

Do I always have to report damage first, or can I request assistance or repairs immediately?

Do you have windshield damage to your car, a cyber incident, or need legal assistance? There's no need to report the damage to us. In that case, please contact us directly.
Contact our partners . For cyber insurance and legal expenses insurance, you can find these on the damage reporting page. For window damage, you can find our partners here .

What should I do in case of burglary, theft or loss?

Always report the damage to the police immediately . This also applies if you're abroad. If that's not possible, report the damage to your tour guide or the manager of your accommodation.

Always ask for written proof of your claim . We need this document to process your claim quickly and correctly. Please include this written proof with your online claim report.

What should I do in the event of an accident?

Complete the front of the European Accident Report Form together with the other party , recording the details of any witnesses. You can complete the back later at your leisure. Also take photos of the situation and the damage to ensure everything is properly documented.

When does a claims adjuster visit and what does he or she do?

In some cases of damage it is necessary for a claims adjuster to visit.

This independent expert will assess the damage, check whether it's covered by your insurance, and help you with any questions. Together, we'll ensure a swift and thorough settlement.

If you disagree with our assessment, you can always engage your own expert. The costs are usually fully or partially reimbursed. The exact terms and conditions are in your insurance policy. If you wish to use this service, please discuss it with our claims expert.

How quickly will I hear something after my report?

You'll receive immediate confirmation by email. A VKG claims handler will contact you within two business days. In many cases, you'll receive a proposal or solution within a few days.