Privacy Statement

Zelfzeker's privacy statement and cookie policy apply to all data processing and to our websites and apps.

Who are we?
Zelfzeker is a trade name of Clascon BV, located in Eindhoven and registered in the trade register under number 17095709. Zelfzeker is an execution-only broker of non-life insurance. We help individuals become and remain well-insured.

Zelfzeker's privacy statement and cookie policy apply to all data processing and to our websites and apps. Certain services or tools may include a specific privacy statement, which provides further details in addition to this general privacy statement.

Zelfzeker considers the protection of your personal data to be very important. We respect the privacy of our customers, visitors, and users of our websites and apps. We ensure that your personal data is handled and secured with the utmost care. We comply with all laws and regulations regarding the protection of personal data, including the General Data Protection Regulation (GDPR).

Data controller

Clascon BV is the data controller. We have a data protection officer who can be reached at info@zelfzeker.onine .

What personal data do we process?

We process, among other things, the following personal data:

• first and last name
• address, place of residence
• phone number
• email address
• salutation
• date of birth
• bank account number (IBAN)
• areas of interest

Purposes of data processing

Zelfzeker processes personal data for the following purposes:

• Legal obligation - Some of our processing is legally required, for example under tax legislation.
• Delivery and maintenance of insurance (agreement) - When you take out insurance from Zelfzeker
  If you purchase data and you enter into an agreement with us (by telephone or via our websites/apps), we will record this and the history surrounding it.
• Newsletters, emails, and member retention (legitimate interest/consent) - We inform you about relevant developments in insurance, duty of care, life events, and also about our (new) products and services. We do this if you are a Zelfzeker customer or if you have given permission. To ensure you receive content that is relevant to you, we may combine data from different sources. We consider your preferences based on purchased products and/or services and your interests based on recorded use of our websites/apps. We also engage in customer retention activities. If you no longer wish to receive information about (new) products, services, and newsletters from us, or if you prefer to be called by us, you can inform us at any time by clicking the unsubscribe link in the email we send you.
• Service Improvement Zelfzeker (legitimate interest / consent) - We analyze click behavior on our website and in newsletters to see which articles and pages are read and visited most, and click behavior on emails to determine whether our newsletters are relevant to the recipient. We use this data solely for statistical purposes (to conduct analyses). In our CRM system, we only record that a newsletter or mailing has been sent to a customer (or lead) and, if so, that the message has been opened. We also test our website using various tools specialized in testing. This allows us to make our website pages more readable for visitors.
• Contact (agreement/consent) - When you contact us, we record contact details. For example, during phone calls (for training and quality assurance purposes) or via emails you receive from us. This also applies when you complete the contact form, use the chat function, participate in surveys, contests, or (panel) studies, contact us through websites/apps, log in to your account, or contact us via social media. 

Processors and third-party recipients
To the extent that Zelfzeker uses a third party (as a processor of personal data) for the above-mentioned purposes, any other (commercial) use of your personal data by this third party is not permitted, unless you authorize that third party to do so.
you have given permission yourself.

Your rights
Under the GDPR, you have a number of rights regarding the processing of your personal data:

• Inspection - You have the right to ask us whether your personal data is being processed. We will provide you
  an overview of this data on request.
• Right to be forgotten - You have the right to ask us to delete your personal data when it is no longer necessary for the purposes for which it was processed or if you withdraw your consent, unless we are not legally permitted to do so.
• Rectification and supplementation - You have the right to ask us to correct incorrect personal data about you.
  change and supplement your personal data.
• Restriction of processing - In certain situations, you have the right to ask us to temporarily stop processing certain personal data of yours, for example if you have lodged an objection with us to a processing operation.
• Objection (opposition) - You can object to receiving information about products or services from Zelfzeker (direct marketing).

You can send us the above requests via our contact page .

To prevent misuse, we ask you to identify yourself by sending a copy of a valid ID with your Citizen Service Number (BSN) and passport photo blacked out. You can use the KopieID app for this, for example.
The Dutch government uses this data. When you submit a request to us, we will ensure it is processed within one month. If we are unable to process your request within this period, we will notify you.

Security and retention period
Zelfzeker handles the personal data you entrust to us with care. We ensure that your data is properly secured and that only authorized individuals within Zelfzeker have access to it. Zelfzeker retains your personal data for as long as necessary for the purposes mentioned above or to comply with its legal (retention) obligations. The data may be retained (anonymized) for longer periods for statistical purposes.

Security Declaration (CVD notification)
Zelfzeker takes the utmost care in the security of its systems. Nevertheless, vulnerabilities in our systems may exist. If you discover one, please let us know. We will then take appropriate action as quickly as possible.

International exchange of personal data
Zelfzeker does not transfer personal data to countries outside the EEA (European Economic Area; European Union and Norway, Iceland and Liechtenstein).

Apps
If Zelfzeker offers its services via an app, personal data of
you collect and process. The collection and processing of personal data via apps is also covered by this privacy statement and the cookie statement. For proper functioning, when installing an app, permission is requested to access and process certain personal data.

Chat apps
Zelfzeker is also available to you via chat apps like WhatsApp. You decide whether to use these. Zelfzeker offers alternatives via phone, email, chatbot, or My Environment. Zelfzeker will
We will never contact you first through these chat apps. If you use a chat app to communicate with us, you consent to your personal data being sent to us via that app and stored in our app system. We at Zelfzeker are responsible for the processing of your personal data that we carry out for the purpose of communicating with you via a chat app. Chat app providers are also responsible for the processing they perform. More information about this can be found in their privacy statement.

Questions or complaints
If you have any general questions or comments about our privacy statement after reading it, please send us an email at nfo@zelfzeker.online .

We are, of course, happy to help you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the option to report our complaints to the Dutch Data Protection Authority.
processing of personal data.

Changes
We reserve the right to make changes to our privacy statement and cookie policy. We therefore recommend that you check this page regularly for the most current version.