Damage during vacation
Damage during your holiday, to your caravan or cancelling your trip
damage, loss or theft of
Luggage
Always keep receipts and take photos of your damaged items, so you can easily prove what you own. Is it theft? Report it to the police and include the evidence with your report.
If your luggage was damaged during transport, request a written statement from the carrier immediately.
If your luggage doesn't arrive after a flight, ask for proof of loss (PIR form) at the baggage claim counter. If your luggage isn't returned promptly, file a claim with the airline. If your luggage is insured, you can claim the excess amount of damage from us. We also reimburse reasonable costs for essential items like clothing and toiletries.
How to deal with
Medical expenses
Do you need emergency medical assistance during your holiday? Your health insurance covers medical expenses first. If possible, always contact the emergency services. They will ensure you see a reliable doctor quickly. Ask the doctor for a clear invoice with the costs listed separately.
If the costs aren't fully covered by your health insurance or fall under your deductible, you can submit them to your travel insurance. Please include your booking confirmation, the healthcare claim, and your health insurer's details.
Do you need immediate assistance?
I unfortunately have to cancel my trip
Cancel
If your trip is cancelled or you unexpectedly have to return home early for a reason listed in your policy, you can receive compensation for the cancellation costs or missed travel days through your cancellation insurance.
📄 Please include your booking receipt and cancellation invoice with your claim. Depending on the situation, we may ask you for additional supporting documents.
⚠️ Do you need to return home early? Always contact the emergency services first.
✨ Tip: Is your flight canceled by the airline? You're often entitled to a free rebooking. The airline is responsible for arranging this for you. In some cases, you may even be entitled to compensation.
help my flight has
Delay
Is your flight delayed by at least 8 hours? This counts as a "disabled travel day" on your travel insurance, and you may be eligible for compensation through cancellation coverage. Please include your booking confirmation and proof of the delay with your claim.
Good to know: if your flight is delayed by more than 3 hours, you may be entitled to compensation from the airline in some cases. The amount depends on the flight distance and the length of the delay.